SUMMARY:
Under the direction of the Support Services Manager, the Service Consultant assists the individual and their families/guardians to explore and gain services and supports from a variety of sources. Assures that services delivered adhere to all regulatory requirements, as well as UCBDD policy, regulations and procedures. The Service Consultant must strive to meet the UCBDD published Mission Statement and exemplify the UCBDD defined Core Values.
QUALIFICATIONS:
- Bachelor’s Degree in Human Services, Business Administration, or related field.
Credential/License –
- Must possess or meet all of the ODODD requirements to possess and maintain
Support and Service Administrator Certification under OAC 5123:2-5-02.
- Must obtain and maintain First Aid and CPR certification.
Other –
- Must have reliable transportation.
- Must maintain a valid State of Ohio Driver’s License if operating a personal vehicle for official agency business.
PRINCIPAL ACCOUNTABILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:
- Manages the development and maintenance of the individual service plan (ISP), including the monitoring of the provision of services to ensure services are provided in accordance with the ISP, and ensures the ISP is designed to enhance an individual’s ability to live, work, learn, and/or play in the community.
- Develops an ISP that supports the concepts and principles in accordance with standards as defined through the Ohio Department of Development Disabilities (DODD) rules and interpretations. These principles and concepts will include individual choice of service providers, development of individual budgets / personal resources, and individual control of services to the extent feasible for each person served.
- Develop and maintain ISPs that ensure health, safety, and welfare, and reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.
- Will comply with all local, State, Federal rules, regulations, statutes, and standards, including DODD and CMS interpretations of said rules.
- Manages the completion and accuracy of assessments and service documentation and ensures they are completed and maintained in a timely and accurate manner, consistent with all regulatory standards such as state and federal law, Title XX, Title XIX, CARF standards, and the Ohio Administration Code.
- In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide.
- Manages service delivery and individual/family satisfaction with services/support across all services in the plan to assure that services are being appropriately delivered according to the ISP in accordance with established timeframes, standards, and outcomes.
- Provides feedback regarding the results of monitoring to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.
- Provides support and solicits active participation by the individual and significant others of their choice in the planning process.
- Assists individuals/families with the consideration of costs, resources, and mandates regarding the Individual Service Plan (ISP) and its implementation, including services involving residential placement needs and issues.
- Assists individuals/families with identifying, selecting, and obtaining resources/services (within the network and community) as well as coordinating/clarifying responsibilities among community resources, services and service providers for carrying out their ISP.
- Assures understanding and informed consent by the individual and/or guardian for the ISP. Recommends as a team leader on each assigned individual’s ISP team, or a UCBDD representative for an ICF/MR (as assigned), so that a unified community plan of service can be developed. Acts as primary point of contact for person and between providers for the ISP.
- Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).
- Assures an immediate response to situations that demonstrate a threat to health and/or safety.
- Complies with guidelines established by DODD and UCBDD regarding reporting of alleged abuse and/or neglect and other incidents as outlining in Policy 5123:1-17-02: Major Unusual Incidents.
- Must be able to work independently, collaboratively and effectively with the administration, other agencies, professionals, staff, families, and the public.
- Perform Medicaid Waiver Administrative activities related to those individuals that are enrolled on DODD administered waivers, which may include: ISP development by staff; Initial and Ongoing Assessments and Evaluations {non-direct service}; Reassessment. Assists with and ensures the completion of the initial and redetermination Waiver process including: PAWS preparation (cost calculation tools); service monitoring; assistance with quality assurance; assisting with MUI Investigations; comply with data requirements of waiver services including PAWS and related fiscal information services; assist with provider selection and Support; through the ISP process, provide management, monitoring, and tracking of waiting lists; Waiver Implementation Activities; Medicaid Administrative Claiming and/or Targeted Case Management documentation.
- Determines funding source and complies with the rules and the corresponding processes of each funding model. This includes the UCBDD RAFT program or any other program adopted by the UCBDD.
- Regular attendance is an essential function of this position.
- Attends meetings, hearings, etc. at sites located throughout the county and state.
- Contributes to Support Services Department discussions and activities, which promote improvements in services and fulfill objectives outlined in the Agency Operating Plan.
- Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.
- Performs other related duties as assigned.
SUCCESS FACTORS:
To successfully perform this job, the following training, knowledge, skills and abilities are required.
Required Training: All UCBDD employees shall be required to complete all general mandatory training. These include, but are not limited to, bloodborne pathogens, emergency communications, hazardous communications, slips/trips/falls, personal protective equipment, sexual harassment, drug free workplace, violence in the workplace, MUI and fire prevention.
Knowledge: Proficient with computers and applicable software, ability to use general office equipment. Working knowledge and understanding of behavior support, individualized service plans, medical, psychosocial, orthopedic and psychiatric aspect of disability. Working knowledge of client rights, federal, state, UCBDD programs and HIPAA. Knowledge of applicable statutes, regulatory standards and reporting authorities
Language/Mathematical Skills: Ability to communicate effectively, both orally and in writing. Ability to perform basic math skills.
Reasoning Ability: Must be skilled in group facilitation and or mediation, conflict resolution, crisis intervention, and working through complex problems, situations.
Other: Must possess a positive customer service attitude and image to all stakeholder groups. Must be able to work collaboratively and effectively with other agencies, professionals, staff, families and the public. Good leadership and organizational skills. Ability to keep accurate records. In order to perform required duties to carry, move or lift supplies and materials; work with equipment and supplies: the employee must be able to stand, walk, sit, talk and hear; use hands to manipulate, handle or feel; stoop, kneel, crouch and reach with hands and arms. Must be able to tolerate the high demands of the position. The employee may be exposed to adverse weather conditions while driving and may be exposed to blood-borne pathogens, communicable diseases, potentially infectious materials and/or aggressive behavior.
GENERAL EXPECTATIONS:
Maintaining confidentiality is required. The employee is to report suspected or actual abuse/neglect, to follow the chain of command and to work effectively and cooperatively with others inside/outside the agency. Regular and predictable attendance is expected.
Preserving a valid certification, licensure or registration is expected for those positions that require such in order to continue employment. It is essential for the employee to maintain all training and inservices required by the position.
The UCBDD promotes a non-hostile and non-discriminating work environment. Employees must adhere to respectful conduct and language at all times. The Board expects all employees to follow policies/procedures of the department and Agency rules and regulations